Excellence in 3G Wireless Data Communications Award©


The Excellence in 3G Wireless Data Communications Award© will be presented quarterly by Alexander Resources to the U.S. mobile phone carrier offering the best 3G non-voice and high-speed wireless data communications products and services.

The award is intended to provide guidance to the millions of U.S. businesses and consumers seeking to identify the carrier with the highest quality, most robust and most affordable 3G wireless data services.
 
This award is the first-ever to focus strictly on 3G non-voice and high speed wireless data communications products and services and the first to recognize a U.S. carrier's success in meeting their customer's requirements for them. Alexander Resources expects this award to serve as an industry benchmark for customers making purchase decisions and carriers needing to improve their 3G offerings and market standing.

"This award is the first-ever to focus strictly on 3G non-voice and high speed wireless data communications products and services and the first to recognize a U.S. carrier's success in meeting their customer's requirements for them", stated Jerry Kaufman, president of Alexander Resources. Alexander Resources expects this award to serve as an industry benchmark for customers making purchase decisions and carriers needing to improve their 3G offerings and market standing. Carriers eligible for this award include: AT&T Wireless, Cingular, Nextel, Sprint PCS, T-Mobile USA and Verizon Wireless.

To receive the award, a U.S. carrier must have the highest combined score for five key criteria relating to its 3G wireless data products and services. These criteria will be based on major customer requirements Alexander Resources has identified in its surveys and studies conducted over the past few years. These criteria allow for an objective and uniform assessment and can determine customer acceptance for a carrier's 3G wireless data offerings.

The five criteria each carrier will be evaluated against are:
  • Average subscriber data rates
  • Rate plan variety, simplicity, flexibility and usage cost
  • Variety and functionality of Smartphones, handhelds, and laptop data cards
  • High speed network coverage and accessibility
  • Customer service knowledge and responsiveness

The evaluation will be performed for 25 different zip codes representing urban, suburban and rural areas.

This industry accolade is unique for a number of reasons. It is the only award to appraise a carrier's 3G wireless data products, network and services. It is awarded by an independent company that has focused exclusively on research and analysis of wireless communications markets, products and services since its inception in 1990. The award determination is made independent of any commercial interests and influences and based solely on an independent, objective and rigorous analysis of key metrics relating to service and network quality, performance, usability, functionality, pricing, and value.

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